ChildLine Night Staff Counsellor Required (NSPCC): London


  • Annually: £24,000 pro rata, plus inner London Weighting and 7% rota allowance.
  • Region: London
  • Location: Weston House – London
  • Department: Childline Helpline
  • Vacancy Type: Permanent
  • Working Hours Per Week: 17.5
  • Closing Date: 19 January 2020


As a ChildLine Night Staff Counsellor you will provide a safe and effective helpline service for children and young people contacting ChildLine with a wide range of issues.

You will be able to communicate with children and young people by phone, email and live 1-2-1 chat.

You will have the ability to work actively with children and young people, assisting them to explore their feelings and options, using a range of helping strategies and the ChildLine counselling model.

Taking guidance and feedback from supervisors, you will work alongside volunteers to ensure that a quality response is given to every child or young person who contacts ChildLine.

You will have the proven ability to engage with children and young people as well as up to date knowledge of child protection systems, best practice, research and legislation and the ability to recognise indicators of a child protection risk.

You will be committed to protecting and enhancing the lives of children and young people.

ChildLine is a 24 hour, 7 day a week service and is open for children and young people 365 days a year.

The working pattern will be as follows:

You will be working every Tuesday night 23:45 to 07:15;  every Wednesday night 23:45 to 07:00, as well as every third Saturday 23:45 to 07:00, plus hours admin weekly on a Monday.

This across the 3 weeks averages out to 17.5 hours.

Any questions please email:


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