Counsellor (Employee Support Officer): Carrickfergus, Northern Ireland


Police Services of Northern Ireland

Hours of Work: Full-Time

Location: Seapark, Carrickfergus

Closing Date/Time: 19/02/2024 3:00pm

Reference Number: HROHC0424


The Counsellor (Employee Support Officer) provides a comprehensive, professional counselling, information, support and advice to Police Service officers and support staff.

Hours of Work: Monday – Friday with a requirement to work outside office hours when necessary to meet the demands of the role.  37 hours net per week (42 hours gross)

Salary:  £29,258 – £29,859 plus environmental allowance (under review)

Location: Seapark, Carrickfergus

Main Activities: 

The main duties and responsibilities associated with the role include the following:

  • Provide a counselling, advice and support service to all employees on work related issues.
  • Promote the emotional and physical well-being of police officers and support staff through counselling and support.
  • Contribute towards a member of staff’s continual availability for work.
  • Help the Service comply with relevant legislation in particular the Disability Discrimination (1995) Act and Health and Safety at Work (1974) Act.
  • Act as a local employee support advisor providing guidance and information on employee support issues.
  • Advise and support management in the provision of employee support services to all staff.
  • Provide input into organisational training.
  • Assist with development and delivery of group interventions.
  • Plan opportunities for the development of the employee support service within the Police Service of Northern Ireland in accordance with identified need and organisational change.
  • Act as a representative of the Occupational Health and Welfare Branch (OHW) and the Police Service on working parties.
  • Establish and maintain appropriate partnerships and service level agreements with key internal departments and external organisations to achieve the most specialised treatment for clients.
  • Develop a working knowledge of the state benefits and external support organisations.
  • Organise allocated case-load, taking into account own specialist knowledge/experience and needs of the client, making referrals where appropriate.
  • Maintain case notes and records to an agree format and standard, to allow for quality audit.
  • Assist in the co-ordination of post trauma management.
  • Participate in clinical supervision and training opportunities for professional development, in order to keep abreast of new thinking, innovation and change within the Police Service and the field of employee support.


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