Telephone Counsellors Required: Home-Based

 

Salary: £25,000 – £28,000 pro rata depending on experience

Home Based | Bristol | Glasgow | Bournemouth | Location Independent

Job ref: 21000A6I

We have several exciting opportunities for Telephone Counsellors to join us on a 12-month fixed term contract, part time basis to suit your commitments elsewhere. You can be home, or office based, the choice is yours however if home based, you will be required to travel to one of our AXA Health offices approximately twice a quarter, travel expenses will be covered by AXA.

Working with our passionate Clinical Team, you’ll help us meet the growing demand for mental health support through our Employee Assistance Programmes and Private Medical Healthcare. Joining us as a Telephone Counsellor, you’ll assess customers with a vast array of mild, moderate and severe clinical needs; from stress, anxiety and depression through to attachment difficulties, substance abuse, trauma and personality disorders. You will also help provide guidance to managers who are experiencing distress around their role.

Working Hours & Shift Pattern: You will be working shifts however your shift pattern will remain the same, so you can plan around your hours. Shifts will include some evenings and/or weekends and typically start at 8am, noon, 3pm or 11pm for overnight shifts and usually last 7.5 hours. The minimum hours for this role are 22.5 hours per week. You may be required to work some bank holidays.

Induction & Training: You’ll receive a comprehensive induction to set you up for success in your new role. The induction period will last 2 – 3 weeks, with your agreed shift pattern starting in week 3 or 4. The induction can be conducted remotely and will consist of group conference calls, individual calls with important people such as your line manager and your buddy, online training sessions and practice scenario’s.

What you’ll be doing:

  • Completing assessments to decide what is clinically appropriate and available to the client and making referral recommendations
  • Delivering expert clinical support and therapeutic interventions to our corporate clients in order to support the health and wellbeing of their employees
  • Supporting employees of contracted businesses to provide mental health care, mostly by telephone
  • Carrying out therapy assessments, managing risk and providing one-off support calls

 

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