Nights Telephone Counsellor Required: Greater Manchester


Recruiter: Bupa 

Location: Salford Quays

Job Description:

Nights Telephone Counsellor – BACP or UKCP Registered

Salford Quays, Manchester


Up to £17.17 per hour including enhancements.

21 or 28 hour contracts available, Nights, Midnight – 7AM.

Protected non-working day a week to allow you to keep building hours towards accreditation

You will be required to work days for the first 6-8 weeks due to induction and embedding.

We provide a range of phone-based services to give customers access to specialist support teams.

These include our 24/7 Anytime HealthLine, Physioline and also a dedicated assistance line for our employees.

What you’ll be doing

This role is a wonderful opportunity to really make a difference to people’s lives.

You’ll deliver the Employee Assistance Programme (EAP) to Bupa clients in accordance with Bupa policies and procedures.

What’s a typical shift?

  • Answering Employee Assistance Programme calls
  • Assessing client’s well-being needs, including their mental health and social support and making evidence based therapy recommendations
  • Providing advice and support
  • Provide one-off counselling support
  • Adherence to professional standards and compliance with regulatory frameworks
  • Assessing risk and following Bupa’s safeguarding policy to manage appropriately
  • Contacting company gatekeepers via email to request funding authorisation for specialist treatments
  • Facilitate therapy referrals into a third-part supplier
  • Processing management referral requests
  • Overseeing the manaement of various EAP queues and workstreams
  • Process Subject Access Requests (SAR)

Who we’re looking for?

  • Recognised Counselling diploma qualification or higher
  • BACP/UKCP registration is essential; working towards accreditation is essential – BACP Membership is not sufficient
  • Rich and varied experience of Counselling different sectors of and clients in society
  • CBT qualification would be advantageous but not essential

Click here to apply